Refund & Returns Policy
Last updated: 1 July 2026
We want you to love your BreezeGo. If you're not completely satisfied, here's how returns and refunds work.
30-day money-back guarantee
You may request a return within 30 days of receiving your order. Items must be unused, in their original condition and packaging.
How to start a return
Email [your-contact-email] with your order number and reason for return. We'll reply with return instructions. Please do not send items back before contacting us.
Refunds
Once we receive and inspect your returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear.
Return shipping costs
Unless the item is faulty or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Faulty or incorrect items
If your item arrives damaged, faulty or not as described, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund, including any shipping costs.
Non-returnable situations
- Items returned after the 30-day window
- Items that are used, damaged by the customer, or missing packaging
- Sale items marked as final (if applicable)
Cancellations
Orders can be cancelled for a full refund before they are dispatched. Once dispatched, our standard return process applies.
Contact
Any questions? Email [your-contact-email] and we'll be happy to help.